2. Shipping Info & Returns

How long will it take to receive my order?

Orders placed before 3pm eastern time will normally be processed and shipped by the following business day. For orders received after 3pm, they will generally be processed and shipped on the second business day. For example if you place your order after 3pm on Monday the order will ship on Wednesday. Business days do not include Saturday and Sunday and all Holidays. Please allow additional processing time if you order is placed on a weekend or holiday. Once an order is processed, speed of delivery will be determined as follows based on the shipping mode selected:

  • Standard (in transit 5-10 business days)

If an item is not available for immediate processing or will take extra time to prepare for shipping, this is generally indicated on the product page or will be indicated during the checkout process. A disclosure will appear stating that an item "Usually ships in XX days" or similar language. These items will ship using standard shipping.

How is the shipping cost calculated?

You will pay a shipping rate based on the weight and size of the order. Large or heavy items may include an oversized handling fee. Total shipping fees are shown in your shopping cart. In most cases our shipping cost does not exceed EUR5,00.

Note: Shipping weight calculated in cart may differ from weights listed on product pages due to size and actual weight of the item.

General Return Policy

  1. All items must be returned within 14 days of purchase.
  2. Please contact us before sending anything back.
  3. Merchandise must be in new condition, unused and unwashed and in its original packaging.
  4. Refunds will be issued in the original form of payment.

Deliver Policy

All orders are subject to product availability. If an item in your order is unavailable, we will ship you the part of your order that is available. When that item becomes available, we will ship you the rest of your order. Shipping costs for your order are non-refundable and are based on the weight of the items you order and your location. The date of delivery for your order may vary due to carrier shipping practices, delivery location, method of delivery and the quantity of items ordered, and in addition your order may be delivered in separate shipments. Additional shipping charges may apply depending on your location and the size of your order. You are responsible for all taxes applicable to the delivery of your order, including sales tax, value added tax, custom duties and excise duties. If there is any damage to the items that you ordered on delivery, you must contact us within 5 days from receipt of your order.
Please note: you will be charged for shipping and handling on your new order.
Please allow 2-3 weeks for the item to arrive at your desired destination.